California Alcoholic Beverage Control (ABC) Certification Practice Exam

How should businesses instruct employees about policies on serving alcohol?

1. By not providing any instructions

2. Developing strategies for instructing and reinforcing policy

3. Using verbal instructions only

4. Relying on employees to learn from each other

The correct answer is: Developing strategies for instructing and reinforcing policy

When it comes to serving alcohol, businesses should provide definite instructions to their employees. Not providing any instructions, as in A, can lead to employees making their own assumptions or following incorrect practices. Verbal instructions only, as stated in C, may not be enough for employees to fully understand the policies and could result in miscommunication. Relying on employees to learn from each other, as in D, can also lead to inconsistencies and misunderstandings in policy. Developing strategies for instructing and reinforcing policies, as in B, ensures that all employees are on the same page and understand the guidelines for serving alcohol. This can help maintain a safe and responsible environment for both employees and customers.