California Alcoholic Beverage Control (ABC) Certification Practice Exam

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Prepare for the California Alcoholic Beverage Control (ABC) Certification Exam. Study with flashcards and multiple choice questions, each question has hints and explanations. Get ready for your exam!

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What are policies on the economics of quality hospitality service?

Multiple interactions with patrons and listening to feedback
Lowering prices to increase sales
Ignoring patron complaints
Focusing solely on alcoholic beverage sales

The correct answer is: Multiple interactions with patrons and listening to feedback

Policies on the economics of quality hospitality service focus on creating a positive and satisfactory experience for patrons. This involves actively seeking and listening to feedback in order to improve service and meet customer expectations. Option B, lowering prices, may attract more customers in the short term, but can have negative impacts on the overall profitability and quality of the service. Option C, ignoring patron complaints, can lead to a decline in customer satisfaction and damage the reputation of the business. Option D, focusing solely on alcohol sales, neglects other important aspects of the hospitality service, which can also impact the overall success of the business.