California Alcoholic Beverage Control (ABC) Certification Practice Exam

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Prepare for the California Alcoholic Beverage Control (ABC) Certification Exam. Study with flashcards and multiple choice questions, each question has hints and explanations. Get ready for your exam!

Practice this question and more.

What technique should an alcohol server use when refusing service to a patron?

Promise a free drink next time
Be courteous but firm
Ignore the patron until they leave
Challenge the patron to prove sobriety

The correct answer is: Be courteous but firm

The reason why the other options are incorrect is because they can potentially escalate the situation or lead to the server breaking the law. Promising a free drink may encourage the patron to continue drinking, ignoring them is rude and can lead to confrontations, and challenging the patron to prove sobriety is not the server's responsibility and may result in an aggressive response. Being courteous but firm allows the server to politely and professionally refuse service without causing further conflict.