California Alcoholic Beverage Control (ABC) Certification Practice Exam

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Prepare for the California Alcoholic Beverage Control (ABC) Certification Exam. Study with flashcards and multiple choice questions, each question has hints and explanations. Get ready for your exam!

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When an alcohol server refuses service to a patron, the server should ______.

  1. Ignore the patron until they leave

  2. Inform the entire bar

  3. Inform managers and co-workers of the decision

  4. Immediately call the police

The correct answer is: Inform managers and co-workers of the decision

Servers should inform managers and co-workers of the decision because they need to be aware of the situation and any possible consequences. Ignoring the patron until they leave (A) could escalate the situation and put both the server and other patrons at risk. Informing the entire bar (B) may create unnecessary panic or confrontation. Immediately calling the police (D) should only be done in extreme cases of safety concern, as it could potentially involve legal implications. Therefore, option C is the most appropriate and responsible action to take when refusing service to a patron.

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